Shipping policy

Shipping, Dispatch and Delivery

North Avalon is committed to getting your rug to you safely and on time.

Shipping terms:

Free US shipping on all rugs up to 8' x 10'. Excludes Alaska and Hawaii.

Large format — 9' x 12' and 10' x 14' — is delivered by our local team for a $150 flat fee, hand-delivered and unrolled in the room of your choice. Available in California, Arizona and Nevada only. If you're outside these states, email us and we'll let you know when we can reach you.

• Standard orders ship curbside and may be left at your door if you're not home
• Tracking is sent with your shipping confirmation
• We don't currently ship internationally

 Dispatch:

Orders are dispatched within 3 business days. You'll receive an email from info@northavalon.com with tracking details.

Delivery:

Most US orders arrive within 4–10 business days. Large format (9' x 12' and 10' x 14') is delivered by our local team within CA, AZ and NV, usually 5–10 business days — we'll contact you to arrange a time.

Damaged on arrival
Contact info@northavalon.com within 7 days of delivery with a photo of the damaged product, a photo of the packaging, and a photo of the shipping label. We'll respond within 2 business days and arrange a replacement or refund within 10 days.

Lost or missing deliveries
If your tracking shows delivered but the rug hasn't arrived, email info@northavalon.com within 7 days. We'll open a trace with the carrier and keep you updated until it's resolved.